Policies and Guidelines

At Ocean Olympia, we are committed to providing high-quality swimming lessons and ensuring a positive experience for all participants. Please review the following return and refund policies:

1. Cancellation Before the Start of Lessons

• Full Refund: If you wish to cancel your enrollment before the start of the first lesson, you are eligible for a full refund. Cancellations must be made at least 48 hours prior to the first scheduled session.
• Cancellation Request: All refund requests must be submitted via email or phone and confirmed by our staff.

2. Cancellation After Lessons Have Started

• Partial Refund: If you choose to cancel after lessons have started, a prorated refund will be issued based on the number of classes attended.
• Non-Refundable Fees: The 50% deposit made during registration is non-refundable once lessons have begun, but the remaining balance may be refunded based on attendance.

3. Missed Classes and Make-Up Sessions

• Make-Up Classes: Each participant is entitled to one make-up class per month. Make-up classes must be scheduled in advance and are subject to availability.
• No Show Policy: If a participant misses a class without prior notice, the session is non-refundable and no make-up class will be provided.

4. Rescheduling Policy

• Reschedule Requests: You may reschedule your lessons with at least 24 hours’ notice. This is subject to availability, and we will do our best to accommodate your new schedule.
• Last-Minute Reschedules: Any requests for rescheduling made within 24 hours of the lesson may not be guaranteed and could result in the session being forfeited without refund.

5. Weather-Related Cancellations

• Facility Closure: In the event that our facility closes due to inclement weather or other unforeseen circumstances, we will offer make-up sessions at no extra charge or provide a refund for the missed class.
• Participant Absence Due to Weather: If the facility remains open but a participant chooses not to attend due to weather concerns, the missed class will not be refunded, but a make-up session may be offered based on availability.

6. Medical Withdrawals

• Medical Conditions: If a participant is unable to continue lessons due to a medical condition, a full or partial refund may be provided based on the number of remaining lessons. A doctor’s note may be required for verification.
• Injury During Lessons: Should an injury occur during lessons, we will assess the situation and work with you to offer a refund or make-up sessions as necessary.

7. Refund Processing

• Refund Timing: Refunds are typically processed within 5-10 business days after the cancellation has been confirmed.
• Refund Method: Refunds will be issued using the original payment method unless otherwise arranged.

For any questions or assistance regarding refunds and cancellations, please feel free to contact our customer support team. We are here to help ensure a smooth and enjoyable experience for all our participants.